Gearstac · Terms
Terms of Service
The agreement for accessing and using the Gearstac shop management platform.
Agreement
By creating an account, signing an order form, or using Gearstac, you agree to these Terms of Service, the Acceptable Use Policy, Product-Specific Terms (where applicable), and the Privacy Policy. If you accept on behalf of a shop or company, you represent that you have authority to bind that entity.
The Service
Gearstac provides shop management software — workflow, estimates, inspections, payments features, CRM, inventory, purchasing, reporting, online booking, and related tools — on a subscription basis. Features vary by plan and configuration. Beta or preview features may change or be withdrawn.
Accounts and users
You are responsible for users you invite, credential security, role assignments, and lawful use of customer data you store in Gearstac. Notify us promptly of unauthorized access. We may suspend accounts that present security or abuse risk after reasonable notice when practicable.
Customer data
You retain rights to data you submit. You grant Gearstac a limited license to host, process, transmit, and display that data solely to provide and secure the Service, including backups and support. You are responsible for having a lawful basis to store customer and vehicle information.
Acceptable use
No unauthorized access, scraping, reverse engineering that violates law, abuse of messaging, spam, or interference with other tenants. Messaging must follow consent and opt-out rules. See the Acceptable Use Policy for enforcement details.
Billing and taxes
Fees follow your order form or published pricing plan. Unless stated otherwise, fees are billed in advance and are non-refundable except as required by law or expressly agreed. You are responsible for applicable taxes. Non-payment may result in suspension after notice.
Third-party services
Optional integrations (payments, SMS, parts catalogs, accounting, reviews, financing) are provided by third parties under their terms. Gearstac is not responsible for third-party outages or decisions (for example, lender approvals).
Availability and support
We aim for reliable uptime but do not guarantee uninterrupted Service. Planned maintenance will be communicated when practical. Support channels and hours follow your plan.
Intellectual property
Gearstac and its licensors own the Service, software, and branding. These Terms do not transfer ownership of Gearstac IP. Feedback you provide may be used to improve the Service without obligation to you.
Limitation of liability
To the extent permitted by law, Gearstac’s aggregate liability arising out of the Service is limited to fees paid for the Service in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages, lost profits, or lost data except where liability cannot be limited by law.
Term and termination
Subscriptions renew as stated on your order form or plan. Either party may terminate for material breach if not cured after notice. Upon termination, your right to access the Service ends; we will make export assistance available for a commercially reasonable period as described in documentation or your order form.
Contact
Account questions: [email protected]. Privacy requests: [email protected]. Notices under these Terms may also be sent to the email on your account.
Frequently asked questions
Can terms change?
We may update Terms with notice for material changes. Continued use after the effective date constitutes acceptance.
Where is governing law?
As specified in your order form, or otherwise as stated in the full Terms package provided at signup.
What if I disagree with a change?
Stop using the Service before the change takes effect, or contact support to discuss your account options.
Do Product-Specific Terms apply?
Yes, when you enable payments, messaging, financing, or other features covered by those terms.